Corporate Information

Legal and Business Details

1. Business Information

2. Service Area

We provide driving education services primarily in:

• Primary location: Salamanca city and surrounding municipalities
• Region: Castile and León, Spain
• Service radius: Approximately 25km from our base location

3. Regulatory Compliance

3.1 Driving Education Authorization

Crash Course Driving Lessons operates in full compliance with Spanish driving education regulations, including:

• Authorization to provide practical driving instruction
• Compliance with Dirección General de Tráfico (DGT) requirements
• Adherence to Spanish traffic education standards
• Regular certification and license renewals

3.2 Instructor Qualifications

All our instructors:

• Hold valid Spanish driving instructor certifications
• Have passed required background checks
• Maintain current first aid certification
• Participate in ongoing professional development
• Undergo regular performance evaluations

3.3 Vehicle Standards

Our training vehicles meet all legal requirements:

• Registered and inspected according to Spanish regulations
• Equipped with dual controls for instructor intervention
• Maintained according to manufacturer specifications
• Regular safety inspections (ITV - Inspección Técnica de Vehículos)
• Clearly marked as driving instruction vehicles

4. Insurance Coverage

5. Data Protection Compliance

5.1 GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR) and Spanish data protection laws (LOPDGDD):

• Transparent data collection and processing practices
• Secure storage of personal information
• Clear privacy policies accessible to all students
• Procedures for data subject rights (access, rectification, erasure)
• Data breach notification protocols

For detailed information, see our Privacy Policy.

5.2 Data Protection Officer

For data protection inquiries, contact:

Email: [email protected]
Subject line: "Data Protection Inquiry"

6. Advertising Standards and Compliance

6.1 What We Don't Do in Advertising

To maintain ethical standards, we explicitly avoid:

• Guarantees: We do not guarantee that students will pass driving tests
• Exaggerated claims: No promises of "instant success" or "100% pass rates"
• Pressure tactics: No high-pressure sales or limited-time manipulation
• Misleading pricing: All prices clearly displayed with no hidden fees
• Comparative disparagement: We do not negatively compare ourselves to competitors

6.2 Advertising Transparency

Our advertising focuses on:

• Educational value and quality of instruction
• Instructor qualifications and experience
• Student support and individualized attention
• Safety-focused teaching methodology
• Realistic expectations and honest communication

7. Consumer Rights

As a Spanish business, we honor all consumer rights under Spanish and European law, including:

• Right to information: Clear, accurate service descriptions
• Right to fair treatment: Non-discriminatory service provision
• Right to cancellation: Fair cancellation and refund policies
• Right to complaint: Accessible complaint procedures
• Right to privacy: Protection of personal data

Consumer complaints can be directed to:

• OMIC (Oficina Municipal de Información al Consumidor): Local consumer information office
• Junta Arbitral de Consumo: Consumer arbitration board
• Online: Spanish Consumer Affairs Ministry

8. Quality Assurance

We maintain high service standards through:

• Student feedback: Regular surveys and reviews
• Instructor training: Ongoing professional development
• Service evaluation: Internal quality monitoring
• Safety audits: Regular vehicle and procedure checks
• Curriculum review: Updates based on best practices and regulations

9. Environmental Responsibility

We are committed to reducing our environmental impact:

• Regular vehicle maintenance for optimal fuel efficiency
• Route planning to minimize unnecessary driving
• Digital materials where possible to reduce paper usage
• Proper waste disposal and recycling practices
• Teaching eco-driving techniques to students

10. Community Engagement

As a local business, we actively support our community:

• Participation in road safety awareness campaigns
• Educational outreach to schools and community groups
• Support for local events and initiatives
• Employment opportunities for local qualified instructors

11. Complaints Procedure

11.1 How to File a Complaint

If you have a complaint about our services:

1. Contact us directly: Email [email protected] or call +34 655 208 278
2. Provide details: Include your name, course details, and nature of complaint
3. Response timeline: We will acknowledge within 2 business days
4. Investigation: Full investigation within 7 business days
5. Resolution: Written response with proposed resolution

11.2 Escalation

If you're not satisfied with our response, you may escalate to:

• Spanish Consumer Protection Agency (AEPD)
• Local consumer protection office (OMIC)
• Consumer arbitration board

12. Accessibility

We strive to make our services accessible to all individuals:

• Adapted instruction for students with specific learning needs
• Vehicles can accommodate certain accessibility requirements (contact us to discuss)
• Flexible scheduling for individual circumstances
• Patient, supportive instruction approach

Please contact us to discuss any specific accessibility requirements.

13. Professional Affiliations

We maintain professional relationships with:

• Local driving education associations
• Spanish traffic safety organizations
• Professional instructor development bodies

14. Business Hours

15. Contact Information

For any corporate inquiries, legal questions, or general information: